What does it mean when the word "Outbox" is in one of the mailboxes on my ePrompter screen? That simply means that you have a message in your outbox that is waiting to be sent.
However, if you notice that the word "Outbox" has remained in your mailbox for more than one ePrompter update, there may be a problem with the transmission of that message. To find out if there is a problem, click on the word "Outbox".
This will take you to your outbox. If you find a "? See the next answer. The first thing to do is double click on the message and check to make sure that the address or addresses are correct, and then click on the "send" button to send that message again. If it fails again, go to the "TO:" box of your outgoing message and try removing any extraneous information besides the actual email address itself.
If that fails, there may be a problem with either your email service or with ePrompter. Please check your email service.
I see you that you offer the option of using a generic server if I don't know my accounts SMTP server name. That's a good question. Basically we are offering the generic server to make the SMTP set up a little easier for you. In order to thwart the unscrupulous use of the ePrompter email notification program's generic server as a vehicle for the delivery of spam, we are forced to put limitations on the number of messages that you can send at the same time, as well as limitations on the number of messages that can be sent over a certain period of time.
That is the only catch to using the generic server. To find out which version you have, go to the ePrompter screen menu and click the "Help" tab, and then click "About ePrompter". It will show you what version you have in the first line. The first thing you should do is to go to the respective email service website and make sure that you can retrieve your messages there, because if you can't get them directly from an email service's website, the ePrompter email notification program won't be able to retrieve them either.
If that checks out, then you should make sure that you have our latest version, 2. To get this new version, just go to www. Make sure that your current ePrompter is not running when you do the new install. Your POP3 account should work with the ePrompter email notification program — all you should need is the correct server address for the POP3. Your POP3 account may not be working because ePrompter was not able to correctly identify the pop server for your email address. Try going to the individual ePrompter box for the problematic account, clicking "options" and then click "setup" which will take you to the "Account Options" box.
In the lower right hand corner you will see the pop server box - make sure that the correct pop server is in that box. If that doesn't work, please try entering your full email address in the login box right above the POP3 Server. Also, it should be noted that there are also certain "proprietary" POP3s types that do not work with ePrompter - hopefully your POP3 is not in this category.
We are currently in the process of making it possible for people to use any WAV file they want for message alerts for release in the not too distant future. You may have accidentally hit the "Read mail headers only" option in the account set up.
To check this out, go to the main ePrompter screen; go to the account that you are only getting the subject line and in the right corner of that specific account's box, click on the word "setup".
You will get a page entitled "Account Options" and in the upper right hand corner you will see "Mail Options" and a box in front of the words "Read mail headers only" - this box should be unchecked - if it was checked, then that was your problem. If you cannot find your mail server address, contact your ISP; ask your company's network administrator; or visit your email provider's Web site and look for help in configuring your email software.
Examples of server addresses:. As far as removing that old account - not a problem. When ePrompter is not in its updating mode, just put your cursor over the account you want to remove and right click on your mouse, click on delete, click on "yes" and it is gonzo!!!
Then just just put your cursor over the empty space where the account used to be and right click on your mouse, click on "new" and set up a new account. You can protect your message information from potentially snooping eyes by going to the box of the individual ePrompter account, clicking "setup" which will take you to the "Account Options" box.
Halfway down the left side of this ox you will see the option "Protect account info with a password" which you can enable to protect your account from snoops. To delete a message simply check the "delete" box at the bottom of the page that the individual message is on, or mark the "delete" box next to the message on the "headers" page.
Be sure to close the page with the "OK" button at the bottom right not with the "X" close at top right , to ensure that the update works properly and deletes the marked items. The selected messages will be completely deleted at the next ePrompter update. From your account setup screen, check the "Headers Only" option. First, let us apologize for any inconvenience this "freeze" may have caused you.
Anyway, if ePrompter seems to be "frozen", it is most likely stuck in the "Updating" mode. If so, just click on "Menu" on the main ePrompter screen; next hover the cursor over "Help" and then click "Quick Fix" on the option list to reset the mail for any email accounts that were updating at the time. Now ePrompter should work normally again. If this doesn't do the trick, simply press the "Ctrl" and "Alt" keys simultaneously with one hand, and at the same time press the "Delete" key with the other - this will bring up the "Close Program" window.
This will exit you from ePrompter. Simply double click the ePrompter icon to start the program again - your addresses and passwords will remain stored in the ePrompter during this procedure - and ePrompter will be up and running again.
To change the order of your accounts on the ePrompter page, simply put your cursor over the account that you wish to move and hold down a left click on your mouse and drag the account to the position you want it to be in. If there is already another account in that position, it will automatically swap positions with the account that you just moved.
You can do this repeatedly until you have all the accounts in the order that you want. To set up additional accounts on the ePrompter email notification program , go to the ePrompter menu; go to "Setup"; scroll down to and click on "new" and the new account wizard will walk you through the new account set up procedure. Go to the main ePrompter screen; go to the respective account and in the right corner of that account's box, click on the word "setup".
Under "Display Options" there is a box entitled "A short descriptive title for displays" in which you can put the name of your choice to identify your email account. You have the option to use a different identifier for each account. Try going to the ePrompter menu, click on "setup", click on "wizard", then click "next" and you should be on the page that says "How do you connect to the internet?
No there is not, and we are sorry but there are no plans to have it do so in the immediate future. However, we plan to add a feature that will show whether your message has an attachment, as well as tell you the size of the attachment and the message itself.
We also plan to add a button that will take you to your email client or your actual email service's inbox in the event you want to retrieve or send attachments. Part of our decision to not pursue HTML is based on the fact that there are a number of negatives associated with that, such as a user's susceptibility to viruses.
The ePrompter email notification program only reads the first page of messages for any web based email service. Web based email services such as Hotmail and Yahoo allow a user to set the number of messages within certain limits that he or she wants shown per page. In your case, your web based email service has been set at a 50 messages per page limit, therefore that is the number of messages that ePrompter will retrieve.
It is important to note that the first page of each web based email service will always show the most recent mail, and therefore, only the most recent messages will be reflected on ePrompter. BTW, as far as we can ascertain, you cannot change the per page limit for AOL - it appears to be set at a 25 messages per page limit.
The latest version of the ePrompter email notification has a feature that works with standard firewalls and proxy servers. A lot really depends on how harsh the restrictions of your particular situation are. We will continue to work on improving ePrompter's ability to work with an even wider range of firewall and proxy server restrictions in the future. Hopefully we will get to IMAP in the not too distant future. With Hotmail, if you choose to have the ePrompter email notification retrieve Hotmail messages in their entirety, messages that are retrieved will no longer be marked as "new" which will interrupt the MSN Instant Message email notification program.
The MSN Instant Message email notification program can be used in conjunction with ePrompter if you choose to have ePrompter read only the mail headers of Hotmail messages. These messages will continue to be marked as "new" in the respective Hotmail inbox allowing the MSN Instant Message email notification program to perform its function. You can remove ePrompter as your screensaver by doing the following:. You have now changed your screensaver. Not all of the colors available through the ePrompter email notification program are compatible with certain computer systems, which may result in colors appearing different than indicated on ePrompter.
If you have an email type that allows you to select a language, then the ePrompter email notification program will be able to display that language, with the primary exception being languages that use Asian signage. We will be working on the inclusion of languages that use Asian signage in the near future. The ePrompter email notification program supports 17 out of the 21 Yahoo country codes, with the exception of China, Japan, Korea, and Taiwan.
The outbox comes into play when there is mail waiting to be sent at the next update. This mail resides in the outbox until the next ePrompter update when it is transmitted and the outbox is cleared. However, in certain instances there may be a problem with the transmission of a message, in which case that message will stay in the outbox with a "?
If it fails again, there may be a problem with your email service or, shudder to think, but there might be a problem with ePrompter. The word "status" stays grayed out unless you are having a problem retrieving mail from that mailbox's email account.
In either event, by clicking on the word "status" when it is not grayed out or by clicking on the asterisk, you will bring up a screen which will indicate the appropriate actions for you to take, which includes checking the respective website for that account to make sure it is working properly. If the account works directly through the account website, but has never worked with the ePrompter email notification program before, it is recommended that you verify the email address and password that you have entered into ePrompter.
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